Call routing aims to achieve customer satisfaction by sending calls to the right agent or department. However, a few mistakes can sabotage this function....
Nnajiugo Nwosu, or “Jude”, is the Chief Information Officer of Chamco Projects. This company is a privately owned process engineering, consulting, and project management...
There has been an increase of virtual phone systems used across a variety of industries. These platforms have overall taken the small business industry...
Whether you are currently taking prescription drugs or not, you probably already know that the price of medications is on the rise. It is...
Losing a pet can be hard on most people, as pets are something that we hold dear in our lives. It is similar to...
As a pet owner, ensuring your furry companion stays free from fleas and ticks is a top priority. These pesky parasites not only cause...
Rewarding and recognizing good employee performance is fundamental to an organization's ability to maintain good spirits and morale.
An inclusive employee rewards program keeps workers...
By: Kent Ingle
On February 10, 1976, President Gerald R. Ford declared the observance of Black History Month with the commitment of seizing “the opportunity...
As a child of deaf parents, commonly referred to as CODA (child of deaf parents or guardians), Lanette Pinkard has been listening with care...
In today's fast-paced world, it's easy to get caught up in the hustle and bustle of daily life. With constant notifications, endless to-do lists,...
